5 Essex Court

Client Care

"They always provide a first-class service" 

Chambers UK

Chambers is fully committed to delivering the highest quality of service at all levels. We look to build excellent client relationships and to provide straightforward and transparent case management when dealing with instructions for hearings, paperwork and subsequent billing.

Clients regularly commend our barristers for not only being talented lawyers but also for being accessible and prepared to go the extra mile. They also appreciate the "invaluable, frank and open conversations" (Chambers UK) they are able to have with our clerking team who are described as "exemplary" and “outstanding” (Legal 500). Our receptionist was one of a few singled out for client service in research conducted by the Legal 500 for being "always friendly and efficient".

If you have any particular requirements, never hesitate to contact us to discuss the best way we can assist in meeting your needs.

Feedback

We always welcome and actively encourage feedback on the quality of our service as well as every aspect of our clients' experience of working with us.

We conduct frequent service reviews with our clients as well as obtain more informal feedback on an ongoing basis. Our Management Committee regularly reviews client feedback and is constantly looking at ways to improve our business processes, so as to ensure we are providing the best possible service and experience for our clients.

If you have any feedback or specific issues you wish to raise, contact our Senior Clerk, Mark Waller.